Where do you make everything?
All our products are handmade in Victoria, British Columbia. In Canada.
Are you really using plywood?
Absolutely! But it's definitely not what you get from that big blue and yellow store, or what you'll see down at your local Home Depot either.
We make all of our furniture pieces out of 1-inch eco-friendly European birch plywood with a nearly flawless BB/BB grade maple veneer. The thickness of the sheets, combined with the cross-banded manufacturing and hardwood materials, ensures a strong product that holds firm to hardware, feels hefty and stands up to heavy use over time.
Are your materials sustainably sourced?
One of the reasons for birch's consistently beautiful grain is because these trees grow slowly in Europe's cool climate. But slow-growing doesn't mean unsustainable. The beginning of active forest management in Europe dates back to the 19th century, creating a firm basis for the development of the region's forest products industry.
Thanks to good forestry practices and sustainable forest management, the annual growth of European forests exceeds the amount harvested.
The Europly plywood we use is:
- FSC (Forest Stewardship Council) Certified mill using sustainable timbers
- ISO 9001 certified Compliant with CARB (California Air Resources Board) Exempt, CARB Phase 2
- CE Mark (compliance with the relevant EU LEGISLATION)
Are the finish colours shown in your photos accurate?
We try our best to show you the true colours of our products.
All photos on our website are taken by professional photographers under lighting conditions that are typical in residential homes with minimal retouching or editing.
We do our best to represent the natural material we use and show its various characteristics, but they can’t show all possible variations in colour, texture, and grain, meaning each piece is just a little bit different. And we think that’s a beautiful thing.
It's also worth noting that your mobile, notebook or desktop screens, just like printers, may show slight variances based on different settings and colour calibration.
Where can I find the product dimensions?
It’s important to know how a piece will fit into your home, so we’ve listed the dimension of each product directly in the description on the product's page.
We encourage you to measure doorways, elevators, stairwells, or any other relevant spaces to ensure that the pieces you’ve purchased fit into your space.
How do I assemble my furniture?
You can find assembly instructions for the more complicated pieces grouped together on our Assembly Instructions page. Send us an email at firstname.lastname@example.org and we’ll guide you through.
How should I look after my furniture?
All you need is a soft damp cloth. Never use the green scratchy side of your sponge.
Wipe up spills right away and be aware that if you place your furniture in direct sunlight, it may cause the colour to fade over time.
We also recommend avoiding placing items on or near heating or cooling ducts.
I need a replacement part. Can I purchase one?
Definitely. Repairing contributes to the sustainability of your product, and we’re all for it. Email us at email@example.com so we can send you any replacement parts or hardware.
How did we do?
We’re always looking for ways to improve our customer experience. We welcome your feedback, so please send us an email at firstname.lastname@example.org for any comments or suggestions.
For any questions, send us an email at email@example.com.